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FAQ

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Below you’ll find answers to some of the most frequently asked questions by new visitors and clients. If these don’t give you the info you’re looking for, our comprehensive guide ‘What To Expect From Us’ on our services page might do the trick. If you’re still not sure, please drop us a line on our Contact page, we’d be happy to get you the info you need!

General

What services does Ion Design offer?

At Ion Design, we help businesses shine online with a full suite of creative and technical services. From stunning web design and seamless front-end development to powerful back-end functionality, we build websites that work as beautifully as they look. We also offer branding, graphic design, professional photography, and digital marketing services to help you connect with your audience and grow your business.

Do you offer website maintenance and support after launch?

Yes! We offer ongoing maintenance plans to keep your website secure, up-to-date, and performing at its best. Whether you need occasional updates or full-service management, we have a plan that fits your needs.

How do you measure the success of your marketing campaigns?

We track key performance indicators (KPIs) such as website traffic, conversion rates, lead generation, and engagement metrics. Using analytics tools, we continuously refine our strategies to maximize effectiveness and ROI.

Do I need to be local to work with Ion Design?

No! While we love working with local businesses, we serve clients nationwide. We communicate via video calls, emails, and online collaboration tools to ensure a smooth and efficient process, no matter where you’re located.

What is your process for starting a new project?

Our process starts with a conversation. We learn about your goals, challenges, and vision. From there, we create a customized plan, outline deliverables, and set clear timelines. Throughout the project, we keep you informed and involved, ensuring the final product exceeds your expectations.

Website Design

How much does a custom website cost?

The cost of a website depends on its size, complexity, and the specific features you need. A simple, brochure-style website will cost less than a full-scale e-commerce platform or a custom-built web application. We offer flexible pricing options, and after an initial consultation, we’ll provide a clear, detailed quote tailored to your needs. [Package_Name]

How long will it take to design and develop my website?

Timelines vary depending on the scope of your project. A small business website typically takes 4-6 weeks, while more complex websites, such as e-commerce or custom applications, may take longer. The timeline also depends on factors like content readiness and client feedback. We’ll work with you to set realistic deadlines and keep you updated throughout the process.

Do you work with specific platforms or content management systems (CMS)?

Yes! We specialize in user-friendly CMS platforms like WordPress, which allow you to manage your website with ease. For more complex needs, we can develop custom solutions that fit your business goals. Not sure what’s best for you? We’ll help you choose the right platform based on your needs and technical comfort level.

Will my website be mobile-friendly and responsive?

Absolutely! Every website we build is designed to look and function beautifully on desktops, tablets, and mobile devices. With more than half of web traffic coming from mobile users, a responsive design isn’t optional—it’s essential.

Can you redesign my existing website?

Yes! If your current website feels outdated, isn’t converting visitors into customers, or doesn’t reflect your brand anymore, we can help. Our website redesigns focus on modern aesthetics, improved functionality, and better user experience to ensure your site works harder for your business.

What is the difference between web design and web development?

Think of web design as the “look and feel” of your website—colors, layout, and branding—while web development is the “behind-the-scenes” coding that makes everything function smoothly. At Ion Design, we handle both, ensuring your website is as beautiful as it is powerful.

Do you provide e-commerce solutions?

Yes! Whether you need a small online store or a large-scale e-commerce platform, we build secure, easy-to-manage online shops that help you sell products or services seamlessly. We integrate features like payment processing, inventory management, and customer accounts to create a smooth shopping experience. [Package_Name]

Will I be able to update the website myself once it's built?

Definitely! We build our websites with user-friendly content management systems, so you can update text, images, and even add new pages without technical expertise. Need a little guidance? We provide training to ensure you feel confident managing your site.

Do you offer website maintenance and support after launch?

Yes! We offer ongoing maintenance plans to keep your website secure, up-to-date, and performing at its best. Whether you need occasional updates or full-service management, we have a plan that fits your needs.

marketing

What digital marketing services do you provide?

We offer a range of marketing services to help you grow your online presence, including SEO (search engine optimization), social media marketing, content creation, email marketing, and paid advertising. We tailor strategies to fit your goals and budget.

How can your marketing services help my business grow?

A strong digital marketing strategy increases visibility, drives traffic, and converts visitors into customers. We focus on targeted campaigns, engaging content, and data-driven optimization to get you real results.

Do you offer ongoing marketing contracts or one-time services?

We offer both! Whether you need a one-time campaign boost or ongoing support, we have flexible options to fit your business needs.

How do you measure the success of your marketing campaigns?

We track key performance indicators (KPIs) such as website traffic, conversion rates, lead generation, and engagement metrics. Using analytics tools, we continuously refine our strategies to maximize effectiveness and ROI.

content

What is included in your branding services?

Our branding services go beyond just a logo. We create a cohesive brand identity, including color palettes, typography, visual style guides, and brand messaging. Whether you’re starting fresh or refining an existing brand, we’ll help craft a look and voice that truly represents your business.

Can you create custom graphics and visuals for my website?

Yes! Custom graphics help your website stand out and enhance user experience. From unique icons and illustrations to banners and infographics, we design visuals that complement your brand and improve engagement.

Do you offer professional photography services?

Absolutely! High-quality photography can make all the difference in showcasing your brand. We offer professional photography services, including headshots, team photos, product photography, and brand storytelling imagery.

Can you help with product photography for my e-commerce site?

Yes! Great product photography boosts sales. We provide clean, high-resolution product images that highlight your items in the best possible light, helping you create a professional and trustworthy online store.

What digital marketing services do you provide?

We offer a range of marketing services to help you grow your online presence, including SEO (search engine optimization), social media marketing, content creation, email marketing, and paid advertising. We tailor strategies to fit your goals and budget.
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Custom design, software, and marketing solutions for businesses and individuals.

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Contact Us

223 S West St. Suite 900
Raleigh, NC 27601
(919) 926-1093
info@IonDesign-Marketing.com

Business Hours
  • Monday-Friday:
  • 8:00AM-6:00PM
  • Saturday:
  • 11:00AM-4:00PM
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