Privacy Policy

Effective Date: 11/01/2024

1. Who We Are

Ion Design (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information. By using our website, you agree to the practices outlined here.

2. Information We Collect

We collect the following types of information when you interact with our website:

a. Personal Information:
Name, email address, phone number, billing and shipping address (e.g., during account registration or checkout).
Payment details, processed securely through third-party payment processors.
b. Non-Personal Information:
Browser type, IP address, operating system, and browsing behavior (via cookies and analytics tools like Google Analytics).
c. Information from Forms:
Data you provide in contact forms or other website forms.

3. How We Use Your Information

We use your information to:

Process orders, provide customer support, and communicate about your transactions.

Send marketing emails (you can opt out using the link provided in each email).

Improve our website, services, and user experience.

Comply with legal obligations and enforce our terms of service.

4. SMS Messaging and Notifications

If you choose to provide your mobile phone number and opt in to receive SMS (text) messages from us, we may use it to send you appointment reminders, service updates, important notices, or promotional offers.

Consent: You will only receive SMS messages if you have explicitly opted in through a form or checkbox on our website. You are not required to consent to SMS communications as a condition of purchasing any services.
Opt-Out: You can opt out of receiving SMS messages at any time by replying “STOP” to any message or by contacting us directly.
Rates: Standard message and data rates may apply based on your mobile carrier and plan.
Use of Your Number: Your phone number will only be used for SMS communications related to Ion Design. We do not share your mobile number with third parties or use it for unrelated purposes.

5. How We Protect Your Information

We implement security measures to protect your information from unauthorized access, alteration, disclosure, or destruction, including:

Secure Socket Layer (SSL) encryption for data transmission.
Regular security audits of our systems.
Regular security audits of our systems.
Limited access to personal information, restricted to authorized personnel.

6. Third-Party Services

We work with third-party services that may collect, process, or store your data:

Google Analytics: Tracks website usage to improve our services.
Payment Processors: Securely handle payments (e.g., Pay Pal, Stripe, etc…).
Social Media Plugins: May collect information when you interact with embedded social media features.
We do not control these third-party services and recommend reviewing their privacy policies.

7. Cookies and Tracking Technologies

Our website uses cookies to:

Remember your preferences.
Track website usage and improve user experience.
You can manage or disable cookies through your browser settings.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability: Request a copy of your data.
Correction: Update or correct inaccurate information.
Deletion: Request the deletion of your data, subject to legal retention obligations.
Opt-Out: Unsubscribe from marketing communications at any time.
To exercise these rights, contact us at support@iondesign-marketing.com.

9. Do Not Sell or Share Personal Data

We do not sell, share, or trade your personal information with third parties. ever.

10. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect information from children under 13.

11. Legal Compliance

We comply with all applicable privacy laws, including but not limited to:

The California Consumer Privacy Act (CCPA).
The Virginia Consumer Data Protection Act (VCDPA).
The Colorado Privacy Act (CPA).
The General Data Protection Regulation (GDPR) (where applicable).

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised effective date.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:support@iondesign-marketing.com